Your contract is with Exclusive Turkey, the trading name of Exclusive Turkey Limited (registered address 1 Hall Road, Leamington Spa Warwickshire CV325 RA. Company Registration Number: 9403365).
Please read the information in our accompanying literature carefully (as reproduced on our website) and check the details confirmed to you of a booking made with us, as these form the basis of your contract. We therefore ask you to read them carefully.
1. YOUR HOLIDAY CONTRACT
When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. A contract will exist as soon as we issue our confirmation invoice.
We reserve the right to correct errors or revise costs at any time prior to issue of the confirmation invoice. We also reserve the right not to accept any booking. This contract is made on the terms of these booking conditions which are governed by English Law and we both agree to submit to the jurisdiction of the English Courts at all times. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so.
2. YOUR HOLIDAY PRICE
When you make your booking, you must pay a non-refundable deposit. Should we be required to purchase flight tickets for your booking you will be required to pay the full amount along with your deposit. For accommodation only bookings 15% of the total holiday cost is required. The balance of the price of your travel arrangements must be paid at least 6 weeks before your departure date. If the deposit and/or balance is not paid in time, we reserve the right to cancel your travel arrangements. If the balance is not paid in time, we shall retain your deposit.
3. IF YOU CHANGE YOUR BOOKING
If, after our confirmation invoice has been issued, you wish to change your travel arrangements, for example your chosen departure date, accommodation, flights or names of the party (including spelling errors) we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the person who made the booking. You will be asked to pay an administration charge of £25 per person for each change that is made as well as any further cost we incur in making this alteration. You should be aware that these costs could increase the closer to the departure date that changes are made, you should therefore contact us as soon as possible.
Note: Certain travel arrangements (e.g. purchase of airline tickets) cannot be changed after a reservation has been made and any alteration request will incur a 100% cancellation charge.
4. IF YOU CANCEL YOUR HOLIDAY
You, or any member of your party, may cancel your travel arrangements at any time. Written notification from the person who made the booking must be received at our offices. Since we incur costs in cancelling your travel arrangements, you will have to pay the applicable cancellation charges up to the maximum shown in clause 5. We will apply these cancellation charges from the day we receive your written notification. Cancellation charges are in addition to any non-refundable flights under clause 3. Note: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.
5. IF WE CHANGE OR CANCEL YOUR HOLIDAY
The arrangements we offer are planned many months in advance and while it is unlikely that we will have to make any changes to them, we must reserve the right to do so.
Most of such changes will be minor and we will advise you of them at the earliest possible date. We also reserve the right in any circumstances to cancel your travel arrangements. However, we will not cancel your travel arrangements less than eight weeks before your departure date, except for reasons of force majeure or failure by you to pay the final balance. If we are unable to provide the booked travel arrangements, you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value). If it is necessary to cancel your travel arrangements, we will pay to you compensation as set out in this clause.
If we make a major change to your holiday, we will inform you as soon as reasonably possible if there is time before your departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements from us if available (we will refund any price difference if the alternative is of a lower value) or cancelling your booked holiday and receiving a full refund of all monies paid. In all cases, except where the major change arises due to reasons of force majeure, we will pay compensation as detailed in this clause.
These charges are based on how many days before your booked arrival time we receive your cancellation notice. These charges are a percentage of the total cost of your booked accommodation.
Period before departure within which written notice of cancellation is received. % of total booking price.
Period before departure within which % of total booking price
written notice of cancellation is received.
56 days or more Loss of deposit*
55-43 days 50%
42-0 days 100%
*Please note that if we have taken an increased deposit in order to purchase non-refundable flight tickets for your booking, this cannot be refunded.
We have also the right to terminate your holiday if the owners or we find your behavior to be unacceptable or negligent. In such cases, a refund or compensation would not be due and we would have no further liability or financial responsibility to you.
Force Majeure: This means that we will not pay you compensation if we have to cancel or change your travel arrangements in any way because of war, riot, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions or other unforeseen circumstances that may amount to force majeure.
6. IF YOU HAVE A COMPLAINT
It is a condition of our contract that if you have a problem during your holiday, you must inform the relevant supplier (e.g. your hotelier) and our resort representative (or local agent) immediately, who will endeavor to put things right. If, in the unlikely event your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to us.
Please give your booking reference and all other relevant information, keeping your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were on holiday and this may affect your rights under this contract.
7. HOLIDAY INSURANCE
For your own protection, please ensure you hold comprehensive travel insurance at the time of booking and that your policy is valid until your return home. Please provide us with the details of your policy.
8. SPECIAL NEEDS OR REQUESTS
If you have any specific needs or special requests with your holiday arrangements you must discuss this with us at the time of booking. We will always try to meet your requests where possible, but cannot guarantee their provision. Failure on our part to meet such requests cannot be considered a breach of contract and we are unable to accept any bookings that are conditional on a special request being fulfilled.
9. SEASONAL FACTORS AND FACILITIES
Fewer facilities may be available to guests on holiday in our accommodation or in the local area at the beginning or end of the season due to weather conditions or lack of support. This includes, but is not limited to, swimming pool opening, restaurant opening times and beach facilities. This is usually reflected in the lower season pricing and we cannot be held responsible for their lack of provision, although we shall endeavour, when possible, to advise you of the withdrawal of any facilities if and when we are given reasonable notice.
10. BROCHURE/WEBSITE ACCURACY
Our publications and website are written and checked by our staff and every effort has been made to ensure that none of the information or descriptions are false or misleading. The photographs in brochures and on the website are intended to give an impression only and the company cannot be held responsible for any changes made to furniture, décor or style of a property after the brochure has gone to print or the images have been published to our website www.exclusive-turkey.com
11. SPECIAL OFFERS
From time to time we will introduce special offers. Offers cannot be applied retrospectively or combined with any other discount or offer, unless we specifically state otherwise. Flight supplements will apply.
12. PASSPORT, VISA AND IMMIGRATION REQUIREMENTS
Your specific passport and visa requirements and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.